First Class Network

First Class Network

Founded in 2014 by Craig Rabe (after starting as The Computer Café in 1996), First Class Networks is based in Woburn/Boston, Massachusetts and operates with a lean team of about 11–50 employees. They serve a core vertical mix of biotech, finance, law firms, manufacturing, and tech startups. The firm emphasizes a personal touch—clients rave about fast, jargon‑free support and straight‑forward pricing without surprises.

Their service delivery model is built around flat-fee managed services, 24/7 monitoring, and compliance-ready cybersecurity—offered with a “one-hour or less” emergency response promise and a live-person support system.

Core Services Offered:

• Managed IT & helpdesk support (flat rate, proactive monitoring)
• Cybersecurity services (firewall setup, EDR, threat protection aligned to client budgets)
• Cloud services (AWS, Azure, O365 implementation & support)
• Compliance readiness (HIPAA, FINRA, CMMC) tailored for SMBs
• Network design, deployment, & project management